What “Modern” Looks Like
Device Management
Autopilot/Intune or equivalent for zero-touch build, policy, app delivery, and health.
Identity & Access
Entra ID/Okta, SSO, conditional access, least-privilege roles, break-glass controls.
Collaboration
Teams/Zoom/Webex with meeting rooms, call routing, and interop guardrails.
Security
Defender/XDR, email security, DLP and insider risk with SOC workflows.
Data Protection
3-2-1 for M365/Google Workspace, legal hold, retention, and recovery testing.
AI at Work
Copilot enablement with data boundaries, prompts training, and usage guardrails.
Outcomes We Drive
- Happier users: first-call resolution and clear SLAs.
- Less noise: hardened baseline reduces incidents and drift.
- Faster work: AI assistance and automation remove waste.
- Lower spend: license rationalisation and consumption hygiene.
Services & Packages
Foundations
Tenant hardening, identity baseline, device standards, collaboration posture.
Adoption & Change
Champions, bite-size learning, roles-based playbooks, comms cadence.
Copilot Readiness
Data mapping, permissions clean-up, safe prompts, usage analytics.
Service Desk+
24×7 or business-hours, self-service catalogue, SLA reporting, CSAT.
Device Lifecycle
Procure-to-retire, break/fix, warranty, secure wipe and redeploy.
License Optimisation
Tiering, re-harvesting, audits, and seasonal scaling.
90-Day Rollout
- Weeks 1–3: assess, baseline identity and device policies; quick wins.
- Weeks 4–8: pilot groups for devices, rooms, telephony; adoption plan live.
- Weeks 9–12: scale to departments; Copilot enablement where data allows.
Managed Tiers (Typical)
Core
Business-hours support, baselines enforced, monthly health report.
Plus
Extended hours, change windows, quarterly adoption reviews.
Elite
24×7, dedicated TAM, AI usage coaching and advanced security.
Tooling We Work With
Microsoft 365, Entra ID, Intune/Autopilot, Defender, Purview, Teams, Zoom, Webex, Okta, Google Workspace, JAMF, ServiceNow/JSM.
FAQ
Do you support mixed collaboration stacks?
Yes — Teams + Zoom/Webex interop with identity and meeting room guardrails.
How do you make AI safe?
Data mapping, permissions clean-up, sensitivity labels, DLP, and scoped rollouts.
Will you work with our helpdesk?
Yes — we can augment, run L2/L3 only, or provide end-to-end Service Desk.